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Contact Us


1115 Center Street
Lansing MI 48906
Fax: 517 482-5455

Email link
Silverlead@silverleadco.com

Terms & Conditions
Minimum Order

Minimum Order is $50.00 dealer net. Orders less than $50.00 are subject to a $7.00 service charge. Individual minimum order quantities apply on select items. 

Prices

Price and discounts invoices are those in effect at time of shipment. Make sure you are using our CURRENT PRICER. For a copy call your sales representative or download from our website at silverleadco.com

Domestic Freight Terms

Continental U.S.:
Zip Codes 00400-79999: Freight charges are applied to invoice. NET order amount $550.00 or higher, fright charges may be deducted provided invoice is paid within stated terms. 
Zip Codes 80000 & Higher: Freight charges are added to invoice. NET order amount $550.00 or higher, 5% freight deduction allowed from net invoice amount if paid within stated terms. Must not exceed actual freight charges.

Destinations Outside U.S.: Domestic Freight Terms apply to U.S. consolidation zip code. 

Assessorial Charges

Lift gate, inside delivery, pick-up, residential, university, and limited access location charges are non-deductible. 

Freight Exceptions

The following product lines do not qualify for our freight policy if ordered on their own:

  • Gallons
  • Clay
  • All Board Products

If these product lines are ordered on their own they will be subject to additional shipping charges. 

Terms of Sale

1% 10, net 30 Days. No cash discount is allowed on freight charges. 1-1/2% per month (18% annual) service charge will be added to accounts over 30 days past due. Credit card payments will be processed against customer credit card as soon as product is shipped and invoiced. No cash discount allowed on credit card transactions. We accept VISA, MasterCard, & Discover.

Order Processing

Fax: For your convenience, you may order via our 24-hour fax line at 800-833-4278 or 517-482-5455
Mail: Orders may be mailed to:
          Silver Lead Co.
         1115 Center Street
         Lansing, MI 48906
Email: silverlead@silverleadco.com
Phone: Call customer service at 800-288-3500 or 517-482-7515 8am to 5pm EST.
Online: www.silverleadco.com

Open Account

Orders will be shipped once credit has been established. New accounts must submit a completed and signed credit application before any orders will ship. 

Shortages & Claims

We exercise maximum care in picking and packing all orders to ensure that they arrive in good condition. Discrepancies between merchandise received by the dealer and its description on the packing slip must be reported within ten days (please furnish invoice numbers and dates). All package shortages must be noted with carrier at time of delivery. A signed delivery slip is your acceptance of merchandise received as complete and undamaged. 

Returns

All merchandise returns must have a return authorization number (RMA) issues by customer service prior to return of merchandise. Approved returns of unpriced merchandise in resalable condition are subject to a 15% restocking charge. Special order products are all FOB Lansing, Michigan and are not returnable. 

Back Orders

Back orders with a value of $100.00 net or more will be shipped as soon as stock is available. Freight will be prepaid. Back orders with a value less than $100.00 net will ship with customer's next order, unless customer requests for back order to be shipped. Freight will be prepaid and added to invoice and is non-deductible. Back orders older than 90 days will be canceled.